Legal
Terms of Service
Last updated: October 11, 2026
Acceptance
By engaging Valerix Estate Management or accessing the Valerix client portal, you agree to these Terms of Service and to the individual engagement letter executed for your property or vessel. If you do not agree, do not use the portal or request services. These Terms apply to owners, authorized household members, and any delegate acting on the owner's behalf.
Scope of Services
Valerix coordinates inspections, vendor dispatch, storm readiness, and concierge stewardship for properties enrolled in an active service agreement. Specific scope, frequency, and pricing are governed by each client's signed engagement letter.
Portal Use & Account Security
You are responsible for keeping your portal credentials confidential and for activity under your account. Use the portal only for legitimate purposes related to your engagement; do not attempt to access other clients' data, disrupt the service, or reverse-engineer it. Enable multi-factor authentication where offered, and notify us promptly of any suspected unauthorized access.
Billing, Subscriptions & Autopay
Fees and invoices. Fees are set out in your engagement letter or service plan. We issue invoices through the portal and by email. Monthly plan invoices are generated on the 1st of each month and are due on the 7th unless the invoice says otherwise; one-off services are invoiced as described on the invoice. Where tax applies, it appears as a separate line. You can pay by card through our payment processor, Stripe, or ask us to record a payment made another way. We email a receipt after each payment.
Autopay. If you turn on autopay and save a card, you authorize us, through Stripe, to charge that card for your monthly plan on the 1st of each month and for any other invoice that falls due, until you turn autopay off. The first charge after you save a card may be a prorated amount for the rest of that month. You can turn autopay off at any time on the Billing page of the portal. Turning it off stops future automatic charges; it does not by itself end your plan, and invoices you already owe remain payable.
Renewal and cancellation. Your plan continues month to month until it ends. You can end your engagement by written notice, including by email to info@myvalerix.com, as provided in your engagement letter, and we will confirm it in writing. We will tell you by email before any change to your plan price takes effect.
Questions about a charge. If you think you were charged in error, contact us and we will review it promptly.
Intellectual Property
The Valerix portal, its software, branding, and content are owned by Valerix or its licensors and are provided for your use during the engagement only. Data and documents you submit remain yours; you grant us the limited right to use them to provide the services, and you confirm that you have the right to give them to us.
Storm Activation Windows
Storm-related services (pre-storm preparation, post-storm inspections) operate on a best-effort basis within posted activation windows. Severe-weather conditions, evacuation orders, road closures, and contractor availability may delay or prevent activation. Valerix does not guarantee on-property presence during an active storm event and disclaims liability for damage attributable to weather events.
Vendor Performance
Valerix vets and coordinates third-party contractors but does not itself perform construction, marine, or specialty repair work unless explicitly stated (for example, the in-house marine detailing described on our website). Other vendor work is performed by independent contractors. Valerix's liability for vendor performance is limited to reasonable coordination and re-dispatch where work is not completed to spec.
Artificial Intelligence & Website Content
We use AI tools to help summarize, prioritize, and draft replies to inquiries and requests, as described in our Privacy Policy. Our staff review drafted replies before they are sent, and AI does not decide your billing, pricing, or access to our services. AI-assisted drafts may contain errors; if something we send you looks wrong, tell us.
Some images on our website are AI-generated and others are licensed stock photography. Unless a caption says otherwise, they are illustrations of the kind of property or vessel we look after; they are not photographs of our clients' properties or of specific work we have performed, and they do not guarantee any particular result.
Limitation of Liability
To the maximum extent permitted by Florida law, Valerix's aggregate liability for any claim arising from these Terms is limited to the fees paid by the client in the three (3) months preceding the event giving rise to the claim. Valerix is not liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud, gross negligence, or willful misconduct.
Account Termination
Either party may terminate the engagement on written notice as provided in the engagement letter. Valerix may suspend or terminate portal access for non-payment, abuse, or violation of these Terms. Outstanding fees survive termination.
Electronic Communications
By using the portal you consent to receive communications from us electronically — including service updates, storm notifications, billing notices, and legal notices — at the email address on file. Electronic notices satisfy any legal requirement that such communications be in writing. Text (SMS) messages are sent only if you separately opt in, as described under SMS Messaging below.
You may ask for a paper copy of any notice at no charge, and you may withdraw your consent to electronic delivery at any time, by emailing
info@myvalerix.com. Please keep your email address up to date in the portal or by telling us. To receive and keep electronic notices you need a device with internet access, an email account, and a current web browser or PDF reader.
SMS Messaging
By opting in to SMS, you agree to receive conversational and informational/service-related messages regarding property inquiries, scheduling, and customer support. Message frequency varies based on your service activity. Message and data rates may apply. Reply
STOP to cancel SMS messages. Reply
HELP for help or call
813-669-0201.
Changes to These Terms
We may update these Terms from time to time. Material changes will be posted here with a revised “Last updated” date; your continued use of the portal after changes take effect constitutes acceptance.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. Exclusive venue for any dispute lies in the state or federal courts located in Hillsborough County, Florida. This does not take away any rights you have under the mandatory consumer-protection laws of the state where you live.