Privacy Policy

This Privacy Policy explains how Valerix Estate Management (“Valerix”, “we”, “us”) collects, uses, discloses, and protects personal information about our clients, prospective clients, their household members and designated contacts, and visitors to our website, in connection with our estate management, concierge, and marine detailing services and our client portal at myvalerix.com.

Valerix Estate Management, 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA is the business responsible for your personal information. We provide our services for properties and vessels in the United States, on the Florida Gulf Coast.

Depending on how you deal with us, we collect the following. We get it from you, from people you authorize to act for you, from our own staff while we service your property, and from service providers such as our payment processor.

• Identifiers and contact details: name, email address, phone number, mailing address, and username.
• Property and location information: the address of your property or vessel, dock or marina details, square footage, vessel details, insured value, a property contact person, and photos our team takes during service.
• Access and household information you choose to give us: for example gate or alarm codes, key contacts, service preferences, and instructions. Please do not give us government ID numbers, financial account numbers, or health information.
• Communications: inquiries, service requests, messages and replies, notes of our conversations, and documents you upload.
• Billing and payment information: invoices, plan details, and payment status. Card payments are processed by Stripe; we keep the card brand, last four digits, and Stripe identifiers, not your full card number.
• Account and security information: login credentials and multi-factor authentication data.
• Text-message consent records: whether you opted in to texts, when, and the wording you agreed to.
• Technical information: our hosting, email, and security providers automatically process technical data such as IP address, browser and device type, and log data in order to deliver and protect the service. We use IP addresses briefly to limit abusive traffic.

Some of this information, such as the location of your home and any access codes or login credentials, is “sensitive” under some privacy laws. We use it only to provide the services you ask for, to keep our systems secure, and as the law requires. We do not use it to infer characteristics about you.

We use AI tools in our operations. In particular:

• When you send us a website inquiry, a service request, or a message, an AI model may read it, together with limited related account details (such as your name and contact details, recent requests, and invoice status), to summarize it, suggest a category and urgency, assess how best to respond, and draft a suggested reply for our staff.
• We also use AI to prepare internal summaries and reports about our operations.
• A member of our team reviews every drafted reply and decides whether to send it. A reply may be edited, or sent as drafted, so messages you receive from us can contain text first drafted with AI assistance. We do not send AI-written messages to you without a person reviewing them.
• The category and urgency that AI suggests help us prioritize work, and our staff can change them. AI does not decide your billing, pricing, access to our services, or whether we serve you.
• Our AI provider is Anthropic, PBC. We use it through its commercial service; under those terms, the content we send is not used to train its models.

If you would rather we not use AI tools to handle your request, tell us and, where practicable, we will handle it without them.

AI-generated and stock images. Some images on our website are AI-generated and others are licensed stock photography. Unless a caption says otherwise, they are illustrations of the kind of property or vessel we look after; they are not photographs of our clients' properties or of specific work we have performed.

We use a small number of essential cookies and browser local storage to keep you signed in and remember preferences such as your layout, theme, text size, and this consent choice. These are necessary for the portal to function. We do not use advertising cookies or cross-site tracking. If we add optional analytics cookies in the future, they will run only if you accept them in our cookie banner. You can withdraw consent at any time by clearing this site's browser storage.

Our hosting platform (Lovable) separately collects basic site-usage and performance information, such as the pages viewed, the referring page, device and browser type, load timings, and error reports, through scripts served from our own domain. These scripts do not set cookies. We use this information only to keep the site running well and secure, not for advertising and not to follow you to other sites. We do not record visitors' screens or sessions.

We do not sell or share personal information for advertising, so there is nothing for an opt-out preference signal such as Global Privacy Control to opt you out of. We do not track visitors across other websites and so do not change how our site works in response to “Do Not Track” signals.

We do not sell personal information, and we do not share it for advertising. We disclose it only to service providers that support our operations, and only what is reasonably necessary for them to perform services on our behalf under confidentiality obligations: cloud hosting, database, and file storage (Supabase / Lovable Cloud); payment processing (Stripe); email delivery and workspace tools for scheduling, email, and secure backup (Google Workspace and Lovable's email delivery service); weather data for your property's location (OpenWeather, which receives only a location, not your name); site performance and error reporting (Lovable); bank-feed tools for our own business accounts (Plaid); and AI services (Anthropic), as described above. These providers may use the information only to provide services to us, and not for their own purposes.

To carry out work you request, we also share the limited details needed (such as the property address, access instructions, and scope of work) with the contractors who perform it, and visit notices may be emailed to those contractors and to the contacts you designate. We may also disclose information to comply with law or legal process, to protect rights, safety, and security, or in connection with a sale or reorganization of our business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes your mobile phone number and any text-messaging (SMS) opt-in or consent data. We do not sell client information, and we do not share personal information with anyone for their own marketing.

If you opt in to receive text messages from Valerix Estate Management, we will send conversational and informational/service-related messages regarding property inquiries, scheduling, and customer support. Message frequency varies based on your service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service.

Your mobile phone number, SMS opt-in, and consent data are used only to send you the messages you have agreed to receive. Consumer SMS registration data is not transferred, shared, or disclosed to any external organization under any circumstances, even with your consent, except where strictly required by law. This does not restrict our use of the service providers described above, which process information on our behalf to operate our systems and deliver messages.

To opt out: you can stop text messages at any time by replying STOP to any message. After you reply STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further text messages from us unless you opt in again.

For help: reply HELP to any message, or contact us at info@myvalerix.com.

1. The messaging program consists of conversational and informational/service-related messaging to answer inquiries, coordinate appointments, and provide customer support.

2. You join the messaging program by checking the text-message consent box on our contact form or by otherwise agreeing to receive text messages from us. Consent is not a condition of purchasing any service.

3. Message frequency varies. Message and data rates may apply.

4. To cancel, reply STOP at any time. We will send one final message confirming you have been unsubscribed. For help, reply HELP, call (813) 669-0201, or email info@myvalerix.com.

5. Consumer SMS registration data is not transferred, shared, or disclosed to any external organization under any circumstances, even with your consent, except where strictly required by law.

6. The sections above describe how we collect, use, and protect your information, including your mobile phone number and consent records.

You may ask us to tell you what personal information we hold about you and to give you a copy, to correct it, or to delete it; to stop text messages; to stop optional analytics (if we ever use them); and to withdraw any consent you have given. We extend these choices to all of our clients and website visitors, wherever you live. We will not discriminate against you for exercising them.

How to ask: email info@myvalerix.com, call (813) 669-0201, or write to the address below. To protect your information we will verify your identity, normally by matching details you give us to what we already hold; a request for sensitive information may need more. You may use an authorized agent, in which case we may ask for written proof of their authority. We will confirm receipt within 10 business days and respond within 45 days; where reasonably necessary we may extend that once by up to 45 more days, and we will tell you why.

California residents. Under the California Consumer Privacy Act (CCPA/CPRA) you have the rights to know, to access, to delete, and to correct your personal information, to opt out of its sale or sharing, and to limit use of sensitive personal information. In the past 12 months we collected the categories of information listed above (identifiers, contact and property information, commercial and billing information, communications, and account credentials), for the purposes described above, and disclosed them for business purposes only to the service providers and contractors described above. We have not sold or shared personal information, and we use sensitive personal information only to provide the services you ask for and as the law allows, so there is nothing further to limit.

What we may keep. When we delete your information we erase your identity, messages, and documents. We keep financial and tax records in de-identified form for seven years, audit logs with personal content redacted, and anything we need to establish or defend legal claims or to keep our systems secure.

We keep personal information for as long as we need it for the purposes above and then delete or de-identify it. In practice: account, service, and communication records are kept for the life of your engagement and afterward as needed for tax, audit, and legal purposes; financial records are kept for seven years; a prospective client's inquiry is kept until they ask us to delete it; temporary AI working records are deleted automatically after about 30 days, while drafts and notes saved with a request are kept with that request.

Access to client data is role-restricted and protected by authentication (including multi-factor authentication for our staff), encrypted transport, and database row-level security, and we encrypt the bank-connection and two-factor secrets we hold. No system is perfectly secure. If a breach affects your information we will notify you as the law requires.

Our services are offered only in the United States and are not directed to people in the European Economic Area, the United Kingdom, or Switzerland. If you are located there and we process your personal data, the following applies to the extent the GDPR or UK GDPR applies to us.

• Controller: Valerix Estate Management, at the address below.
• Purposes and legal bases: to provide the services you request (contract); for security, operations, and AI-assisted handling of inquiries and requests (our legitimate interests); to meet tax, accounting, and legal obligations; and, where you opt in to text messages or optional analytics, your consent, which you may withdraw at any time.
• Recipients and transfers: the service providers described above. Our data and our providers are in the United States, so your data is transferred there, relying where applicable on safeguards such as standard contractual clauses or adequacy frameworks offered by our providers.
• Your rights: to access, rectify, erase, or restrict the processing of your data, to data portability, to object to processing based on our legitimate interests, and to withdraw consent. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. You may also complain to your local data-protection authority.
• Contact: use the details below. We have not appointed a data protection officer or an EU/UK representative, because we do not offer services to individuals in those regions.